"I called in the middle of the afternoon to schedule a service check-up on our mini-split. I had to leave a message. No courtesy of a returned call. So I called again and spoke to a woman who I reminded about my unreturned call. She proceeded to tell me that they were not taking on new clients. I asked here if she had any recommendations as to who else I could call. She told me she couldn't think of any?? Poor attitude, poor service. I would never consider using this company to purchase new systems etc. after this reception. Awful experience. "
J . B from Middlebury, VT on November 7th, 2022
J . B from Middlebury, VT on November 7th, 2022
( / 5)
"Requested an annual servicing of our heat pump. When the service person got here, he spent the majority of his time reading the manual of the unit. The only servicing he did was to shake the filter out outside which we do regularly anyway. Was charged $110 just for the travel time and "first half hour on site", plus an extended travel fee of $60 because we are beyond local service area and we were not told that this was the case or that there would be an additional charge when we booked the service. The labor cost was $25 in addition, to give us a whopping bill of $194.75 for someone to come and stand in our living room reading a manual and then shake out the filter. I will not hire them again and am very disappointed in this service. I would give no stars if I could but that doesn't seem to be an option. "
E . B from Middlebury, VT on February 9th, 2018
E . B from Middlebury, VT on February 9th, 2018
( / 5)
"I absolutely do NOT recommend this company. I had them come for a service call and it ended up costing me $332 and my problem went unresolved. They were not willing to work with me on that price at all, even though I was never told the price of the zone valve they recommended I install, to attempt to fix the problem. I understand the cost of sending someone out, and in the (overpriced product) they installed to fix it, but not working with me when a problem wasn't solved leaves me extremely disappointed. I had considered them for another project until I got the invoice. Expect arrogance when dealing with them, and expensive service prices. Look elsewhere."
D . B from Burlington, VT on March 4th, 2016
D . B from Burlington, VT on March 4th, 2016
( / 5)
